The vast majority of customer satisfaction surveys are generic, superficial and unrevealing.
Research studies continue to verify that mere customer satisfaction is no longer a viable metric for customer retention or long term customer loyalty.
50% of our current workforce grew up in the online computer generation and have never experienced a true "extraordinary" customer service experience.
The primary goal of creating Service Excellence should be at the very heart of each and every customer interaction.
Building "trust" with both external and internal customers is critically essential in forging mutually beneficial long term relationships ... While serving as the key factor in creating true customer "loyalty".
Customer service begins with the right attitude.
The all important question isn't whether or not to improve your organization's level of customer service ... It is "how" to improve your customer service experiences and do so decisively.
To deliver inciteful interactive workshops that share real extraordinary customer service case study experiences and then subsequently breakdown the key service attitudes and actions that made them so extraordinary.
Secondarily, to dispill the perception that merely satisfying the needs of your customers on a day-to-day basis is an acceptable level of service.
To register your organization for the Moving Beyond Customer Satisfaction iworkshop ... please contact our scheduling department at 843.251.5200.